Grievances
A large part of the work QUFA does is to try to resolve conflict and misunderstanding between its members and the Queen's administration. If this work is about interpretation of collective agreement provisions for the membership as a whole, it is dealt with by the Joint Committee to Administer the Agreement (JCAA). If this work is done on behalf of one or more individuals to address their particular circumstances, we call it grievance work. Some issues may go from one forum to the other, but that is relatively rare.
On this page you will find information explaining how the grievance processes work between QUFA and Queen's, forms and protocols that direct the scope of some of that work, and other information that might be of interest in the grievance context. If you have ideas, questions, or other feedback, we invite you to get in touch with us.
| Phil Goldman, Grievance Officergoldmanp@queensu.ca613-533-6241 | Ramneek Pooni, Grievance Officerpoonir@queensu.ca613-533-3270 |
Forms and Information
- What is a Grievance? - an overview of the QUFA complaint and grievance process
- The Grievance Process - a detailed description of what happens in the formal grievance process
- QUFA Grievance Protocol Regarding Carriage and Confidentiality - expectations if QUFA assists
- Arbitration Factors - the kinds of cases QUFA considers
- Grievance Committee Terms of Reference
- Protocol: Handling of Grievance Inquiries by QUFA Council Reps
Grievance Corner from QUFA Voices
- September, 2011: What is a Grievance?
- December, 2011: What Sorts of Grievances Does QUFA Handle?