QUFA Staff

If you have questions or concerns about your rights under the Collective Agreement, you are encouraged to contact QUFA Staff to discuss the matter.  We are currently working from home, but can be easily reached by email at the following addresses:

Peggy Smith, Grievance Officer,

Micheline Donna Marion Waring, Member Services Officer,


Article 19 of the Collective Agreement defines a grievance as being “any dispute or difference, arising out of the application, interpretation, administration or alleged violation of the provisions of this Agreement”.  Not all conflicts with the University fall into this definition, and as a result, not all conflicts are grievable.

QUFA staff are trained to identify both breaches of the Collective Agreement that should be dealt with under the Grievance Process, and interpersonal issues that can be dealt with under a more informal dispute resolution process.  Regardless of the nature of the dispute, QUFA staff can assist you in planning a timely approach to resolving the matter.

If you are advised that your issue should be addressed through the Grievance Process, you can find information about the grievance process, and relevant policies and information sheets on this site.


More commonly, concerns arise over less formal kinds of conflict and QUFA staff work with members to see if the conflict can be resolved in a timely and informal basis.  Disputes often arise as a result of poor communication or a legitimate misunderstanding of the rights and obligations of the parties involved and can be easily and cooperatively resolved.

Interpersonal conflicts and professional disputes with co-workers and or supervisors can be addressed through a confidential and free Conflict Resolution Service provided by Meaghan Welfare. She can be reached at 613-4535728 or